RRemoteville
zerohash logozerohash

Senior Technical Support Engineer

Skills
Software As A ServiceAmazon Web ServicesCritical Incident Stress ManagementDatabasesDebugging CodeEmergency Medical ServicesFiat
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years in technical client-facing support engineering solutions engineering or backend software development
  • Deep understanding of REST APIs SDKs websockets webhooks and authentication or payload debugging
  • Ability to write complex optimized SQL queries for large databases
  • Strong proficiency in Python Javascript Typescript or Golang
  • Hands-on use of AI tools LLM APIs or AI-driven developer tooling
  • Experience with logging observability ticketing and SLA monitoring tools
  • Ability to explain highly complex technical issues clearly to technical and non-technical stakeholders

Nice to have

  • Docker
  • Kubernetes
  • AWS
  • GCP
  • Fintech
  • High-frequency trading
  • Blockchain
  • Cryptography
  • Web3
  • FIX protocol

Day to day

  • Serve as the final escalation point for complex technical issues across integrations and infrastructure
  • Investigate codebases distributed systems and enterprise client setups to uncover bugs bottlenecks and configuration problems
  • Build internal tools scripts dashboards alerts and runbooks that improve support efficiency observability and platform reliability
  • Partner with engineering and product teams to escalate critical issues influence technical decisions and support incident response and RCAs
  • Mentor support engineers and create training materials that strengthen diagnostic skills and team performance

Hiring process

  • Apply directly through the careers webpage or Breezy HR