Senior Technical Writer
Skills
Business Continuity PlanningData CentersIT Service ManagementKnowledge ManagementNetworkingTechnical DocumentationTechnical Writing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Senior-level technical writing experience in IT operations infrastructure or service management
- Ability to create and update technical documentation and knowledge management materials
- Experience collaborating with subject matter experts technical teams and service owners
- Strong editing interviewing listening and communication skills
- Ability to organize documentation for structure searchability and knowledge sharing
- Experience with documentation standards templates naming conventions and quality control
- Familiarity with version control review workflows and documentation lifecycle management
Nice to have
- Detail-oriented
- Collaborative
- Organized
- Clear communicator
- Process-driven
Day to day
- Develop and maintain clear technical documentation for IT operations and support teams.
- Create knowledge base articles technical procedures runbooks quick reference guides and SOPs.
- Collaborate with SMEs and technical teams to translate complex information into accessible user-friendly content.