Senior Training & Development Specialist
Skills
AdoptionContact CentersEnterprise SystemsInterest RatesLabelsPreventionStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree
- Minimum 3 years related professional experience
- Experience supporting training development documentation or user enablement for enterprise systems
- Experience creating job aids knowledge articles and instructional materials
- Strong ability to translate technical concepts into user-friendly content
- Experience supporting enterprise software adoption or rollout efforts
- Excellent written communication organization and attention to detail
- Ability to collaborate effectively with technical and non-technical stakeholders
Nice to have
- Strong communicator
- Detail-oriented
- Structured
- Adaptable
- Collaborative
- Proactive
Day to day
- Develop and maintain training materials job aids and user documentation for Microsoft 365 services including Purview compliance features and Teams Phone capabilities
- Translate complex system configurations policies and compliance requirements into clear actionable guidance for end users and support staff
- Support enterprise adoption efforts through communication campaigns training rollouts role-based content and live or self-service delivery formats