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Senior Voice Engineer

Skills
Cisco VoipCollaboration SolutionsContact CentersDevice ManagementLocal Area NetworkOptimizationService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years supporting Cisco voice and collaboration solutions
  • Proven managed services experience supporting multiple customers
  • Hands-on experience with CUCM Webex Contact Center Cisco UCCX InformaCast and CUBE
  • Strong experience with CUCM Unity Connection SIP and voice gateways
  • Working knowledge of Webex Calling PSTN models Local Gateway SIP trunks number porting DID management carrier routing and emergency calling
  • Solid understanding of TCP/IP QoS VLANs and WAN technologies
  • Strong analytical troubleshooting documentation and problem resolution skills
  • Excellent written and verbal communication skills
  • Ability to work in an SLA-driven managed services model with strong ticket ownership customer updates and escalation discipline
  • Experience with Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments
  • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments
  • Experience supporting Cisco UC platforms on VMware or other virtualization technologies
  • Familiarity with monitoring and alerting tools such as LogicMonitor BigPanda Control Hub analytics or similar platforms
  • Experience using Wireshark packet captures Cisco RTMT Control Hub troubleshooting call history analytics and Cisco TAC engagement
  • Exposure to automation or scripting such as PowerShell or Python in support or operational contexts
  • Prior experience working for a Managed Services Provider NOC or outsourced IT support organization
  • CCNA or equivalent Cisco voice network or collaboration experience
  • CCNP Collaboration Webex Calling Webex Contact Center or cloud voice training

Nice to have

  • Collaborative
  • Results oriented
  • Positive environment
  • Customer focused
  • Technically curious

Day to day

  • Administer, support, and optimize Cisco voice and Unified Communications solutions across multiple managed services customers.
  • Troubleshoot complex voice, call routing, QoS, and SIP issues while maintaining high availability and performance.
  • Collaborate with clients, internal teams, and vendors to deliver reliable service, smooth migrations, and strong customer satisfaction.