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Senior Voice Engineer, Unified Communications
Skills
Computer ScienceCodecsEnhanced Data Rates For GSM EvolutionEnterprise VoiceIT EscalationPremisesService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Four-year university degree or college diploma in Computer Science or related field and/or 8–10+ years of equivalent experience
- Cisco CCNP Collaboration or CCIE Collaboration
- Microsoft Teams Administrator Associate
- Microsoft 365 or collaboration-focused certifications
- ITIL alignment for managed services processes
- 8–10+ years supporting enterprise voice and Unified Communications environments
- Exceptional knowledge of Cisco Unified Communications platforms including CUCM Unity Connection IM & Presence and Expressway
- Strong experience with Microsoft Teams Phone architecture policies and call routing models
- Hands-on experience with Cisco-to-Teams Voice migrations and hybrid coexistence scenarios
- Strong understanding of voice protocols and technologies including SIP RTP SRTP TLS codecs and QoS
- Experience integrating SIP trunks PSTN carriers SBCs and emergency calling solutions
- Experience operating in a Managed Services environment with SLAs ticketing systems and structured operational processes
- Ability to independently design and implement complex voice solutions across multiple client environments
- Strong troubleshooting documentation and communication skills
Nice to have
- Technical leadership
- Mentorship
- Cross-functional collaboration
- Independent problem-solving
- Strong communication
Day to day
- Plan, design, implement, and support enterprise voice and Unified Communications solutions across on-premises hybrid and cloud platforms.
- Serve as a senior technical escalation point for complex client environments while working within SLAs change management and documentation standards.
- Provide technical leadership mentorship and guidance to mid-level and junior engineers and collaborate with cross-functional teams to maintain reliable collaboration services.