PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.

PolyAI

Next generation conversational AI for unbeatable customer service automation.


PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

The Senior Web Designer joins PolyAI’s creative studio to define and elevate the design experience across poly.ai and all web-facing surfaces. The creative studio is responsible for translating PolyAI's brand and product story into compelling, accessible, and high-performing web experiences that drive awareness, engagement, and pipeline.

In this role, you will own and evolve the website design system, lead user research and testing initiatives, and set the quality bar for every page that ships. You will partner closely with web engineers, product marketing, and brand stakeholders to deliver end-to-end design solutions at the pace a category-defining AI company demands. It is a rare opportunity to shape how the world first encounters PolyAI—and to build the design infrastructure that scales that experience.

This role reports to the Creative Director and sits within the Marketing organization.

What You'll Do

Own and evolve the website design system—establishing scalable patterns, component libraries, and governance standards that maintain consistency and accelerate delivery across all web surfaces.Lead the end-to-end design process for web projects, from concept and user research through interaction design, prototyping, and detailed technical specification hand-off to web engineers and motion designers.Drive innovation through exploration, prototyping, and user testing to continuously improve user experience, conversion, and accessibility across poly.ai and related properties.Embed best practices around responsive design, accessibility, and design-system governance to raise the team's collective quality bar.Run design demos, present work to marketing leadership and cross-functional stakeholders, and articulate design rationale with clarity and conviction.Leverage AI tools and emerging technologies to accelerate design workflows, explore new interaction paradigms, and push the boundary of what a best-in-class Voice AI website can be.

What We’re Looking For

6+ years of professional design experience with a significant focus on web and digital product design, including demonstrated impact at a senior level or lead level.A portfolio that showcases mastery of user experience design, interaction design, responsive web design, and design-system architecture.Deep expertise in systems thinking—building, scaling, and governing design systems that serve multiple teams and use cases.Strong command of modern design tools (e.g., Figma) and comfort working at the intersection of design and front-end development, including providing pixel-level specifications and technical hand-offs.Demonstrated ability to leverage AI-assisted design workflows and a track record of raising quality and velocity in fast-paced, high-growth environments.Excellent communication and presentation skills, with experience running design reviews, stakeholder demos, and cross-functional critiques.Demonstrable B2B experience — ideally technology, SaaS, or enterprise software — including sales and campaign creative for complex, multi-stakeholder buying journeys.

Mindset

Comfortable with ambiguity and energized by a blank canvas — this function is being built, and the brand is being rewrittenBalances speed and quality without treating them as oppositesStrong point of view and able to defend it, but ego-light enough to build collaborativelyGenuinely curious about AI and what it means for how brands communicate — not just for how creative teams work

Nice to Have

Motion design and video editing (After Effects, Premiere Pro)Experience at a voice AI, conversational AI, or contact center technology companyExposure to enterprise CX, hospitality, financial services, or healthcare verticals

We provide a competitive salary range for this role - which is $170,000-$185,000 (USD) or $165,000-$180,000 (CAD) base salary - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

Benefits (US)

💰 Participation in the company's employee share options plan

🏥 Comprehensive health coverage for you and your loved ones

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Benefits (Canada)

💰 Participation in the company’s employee share options plan

🏝 20 days vacation

📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Competitive Healthcare plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.