Service Compliance Lead
Skills
Business IntelligenceData AnalyticsData CentersEnglishIndustrial EngineeringInterest RatesRoot Cause Analysis
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 5+ years of experience in business analysis quality/compliance reporting or data analytics ideally within operations or service delivery environments
- Demonstrated experience with KPI/SLA monitoring root cause analysis and translating data into actionable reporting
- Strong Power BI or equivalent dashboarding/data visualization skills working knowledge of SQL a plus
- Experience building and maintaining recurring performance reporting for both internal leadership and external clients
- Strong written and verbal communication skills ability to present findings clearly to non-technical stakeholders
- Bachelor's degree in Business Industrial Engineering Quality Management or related field or equivalent professional experience
- Bilingual English/Spanish a plus
Nice to have
- Analytical
- Detail-oriented
- Collaborative
- Process-focused
- Investigative
Day to day
- Investigates audit, process, and performance data to uncover the reasons behind quality and compliance deviations and turns findings into clear evidence.
- Analyzes audit results, identifies systemic issues versus isolated incidents, and tracks corrective actions to confirm whether fixes actually reduce defects.
- Builds and maintains Power BI reporting, monitors KPI and SLA trends, flags risks early, and supports quality assurance reporting for leadership and clients.