RemotevilleRemote Service Delivery Manager Job in Newcastle Upon Tyne, UK Bellrock Group
Service Delivery Manager Bellrock Group
£ - £50000
Budget ForecastingClient RelationsHSQEILMIOSHManagement ReviewSupplier Performance
Mid-level (3-4 years) - Expert (9+ years)
Newcastle Upon TyneUK
Specialist risk focused workplace & property management services
640+ employees
Real Estate
Role
Who you are
- Accountability for customer experience scores and occupier relationships
- Experience in Facilities Management with at least 3 years of experience
- Possession of IOSH Managing Safety Certificate
- Strong communication and analytical skills
- Experience in managing 3rd parties and services
- Minimum 3 years in a multi-site management role
Desirables
- Flexible working
- Excellent communicator
- Team player
What the job involves
- Coordinate contractual and commercial relationships with clients/agencies
- Manage the operational performance P&L of the portfolio
- Lead risk management activities across the contract
- Implement Asset Operation/Lifecycle Plans at the local level
- Ensure delivery of service excellence and account profitability
Company
Company mission
Bellrock is dedicated to providing specialist risk-focused workplace and property management services that improve compliance, quality, and reduce costs and carbon for organizations across the UK. Through their innovative technology-enabled solutions, they aim to deliver actionable insights to clients, leveraging their workplace as a lever for efficiency and productivity gains.Company benefits
- 25 days annual leave plus bank holidays
- Pension scheme
- Life cover
- Paid sick leave
- Employee assistance program
- Enhanced maternity, paternity, and adoption leave
Company values
- Innovation
- Expertise
- Quality
- Sustainability