RemotevilleRemote Service Delivery Manager Job in UK Infinigate Group
Service Delivery Manager Infinigate Group
£35000 - £40000
IT Service DeliveryService Delivery
Mid-level (3-4 years) - Senior (5-8 years)
UK
815+ employees
Cyber SecurityIT ServicesB2BEnterprise
Role
Who you are
- Proven experience in IT service delivery and process management
- Strong analytical problem-solving skills and attention to detail required
- Able to engage effectively with stakeholders and work proactively in a fast-paced environment
Desirables
- Fluency in a major European language
- Strong written and verbal communication skills
What the job involves
- Acts as a liaison between customers and IT services ensuring timely and high-quality support delivery
- Manages daily operations including incident change and problem management for secure networking support
- Coordinates service delivery processes for continuous improvement and oversees project implementations
Company
Company mission
The Infinigate Group is dedicated to providing sustainable, cutting-edge cybersecurity solutions across the EMEA region. With a focus on protecting IT infrastructures for SMBs and enterprises, we deliver enhanced security through our technical expertise and strong partnerships with vendors and managed security service providers.Company benefits
- Days off on your birthday
- Life assurance and income protection
- Matched pension contributions after 3 months
- Private medical insurance and healthcare plan post-probation
- Flexible working arrangements and standard office hours
- Employee assistance programme
- Free parking and complimentary refreshments
Company values
- Sustainability
- Innovation
- Expertise
- Customer Focus