What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in IT service delivery and process management
- Strong analytical problem-solving skills and attention to detail required
- Able to engage effectively with stakeholders and work proactively in a fast-paced environment
Nice to have
- Fluency in a major European language
- Strong written and verbal communication skills
Day to day
- Acts as a liaison between customers and IT services ensuring timely and high-quality support delivery
- Manages daily operations including incident change and problem management for secure networking support
- Coordinates service delivery processes for continuous improvement and oversees project implementations