Service Desk Engineer
Skills
Case ManagementEnglishIT Service ManagementOffice 365 AdministrationService DeskService-Level AgreementsTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in English and Dutch
- Previous 1st or 2nd line IT service desk experience or similar technical role
- Experience with ITSM case management software
- Knowledge of remote support tools for diagnostics and troubleshooting
- Strong understanding of Windows 10 Office 365 Admin Centre Active Directory Windows Server and enterprise networks
- Familiarity with MS Office Suite anti-virus print and laptop or PC hardware
- Excellent customer service problem solving and communication skills
Nice to have
- Passionate
- High performing
- Can-do attitude
- Customer focused
- Problem solver
Day to day
- Provide first and second line technical support to contract customers
- Diagnose and resolve issues across desktops laptops printers applications networks and servers
- Communicate clearly with users and work to customer SLAs and Littlefish standards
Hiring process
- Apply today