Service Improvement Executive
Skills
Analytical SkillsContinuous ImprovementData AnalyticsEasily AdaptableMentoringSTEMStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience analysing large volumes of data
- Experience presenting clear data-driven insights to stakeholders
- Strong problem-solving skills with a structured and creative approach
- Analytical mindset with ability to spot patterns in data
- Ownership from start to finish with proactive learning
- Curiosity and creativity to explore novel solutions
- Strong communication and interpersonal skills
- Excellent teamwork abilities
- Adaptability resilience and flexibility
- Degree or equivalent in a STEM subject
Nice to have
- Data-driven decision maker
- Customer support experience
- Project management exposure
- Process improvement experience
- Work segmentation experience
- STEM background
Day to day
- Drive continuous improvement across the support function using a Measure Identify Improve Automate approach
- Analyse large volumes of data to uncover inefficiencies gaps and patterns that affect service performance
- Design and implement scalable tech-forward solutions including AI-driven improvements to elevate customer experience
Hiring process
- Initial AI phone call with Lily
- Click apply
- Thorough referencing check via Experian before joining