Remote Service Management Analyst Job in UK Kroll

Who you are

• +1 years in ITIL service management
• Experience in Major Incident Management, Problem Management, or Change Management
• Excellent written and verbal communication skills
• Experience with Microsoft applications Word and PowerPoint
• Ability to multi-task and work to KPIs in a fast-paced environment
• Proactive approach to issue mitigation and resolution planning
• Experience in fast-paced managed service provider environments
• Confidence in chairing meetings with stakeholders, clear outcomes/actions understood

Desirables

• keen to drive service and process improvements
• comfortable with responsibilities of Change Management, Major Incident Management and Problem Management
• excellent communication skills
• multi-tasking
• proactive approach
• confidently chairing meetings with stakeholders

What the job involves

• Coordinate, own and manage major incidents
• Chair major incident debrief meetings and produce reports
• Document root cause investigations, own remediation activity
• Share knowledge on known problems to reduce downtime
• Manage change process, document, implement and communicate changes
• Chair CAB meetings, ensure approvals for impactful changes
• Support risk management, proactively identify and mitigate risks
• Manage internal and customer escalations, coordinate resolution efforts

Application process

• Formally apply via careers.kroll.com