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Service Management Platform Product Management
Skills
Analytical SkillsBusinessBusiness Continuity PlanningCapacity PlanningIT EscalationIT Service ManagementProduct Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- University degree or equivalent experience with 12 years relevant experience or advanced degree with 10 years experience
- Direct experience leading a product management team with strong stakeholder management and strategic partnership skills
- Strong understanding of ServiceNow architecture modules capabilities and implementation approaches
- Experience supporting ITSM processes including Incident Problem Change Request CMDB and Knowledge
- Familiarity with technology management workflows and platform operations
- Demonstrated ability to lead cross-functional teams and drive transformation across business and IT domains
- Experience implementing and operating within the Scaled Agile Framework SAFe
- Ability to manage multiple priorities in a fast-paced environment with strong analytical communication and organizational skills
Nice to have
- Strategic thinker
- Collaborative leader
- Change oriented
- Analytical
- Organized
- Influential
Day to day
- Lead the strategy roadmap and delivery of the enterprise Service Management Platform on ServiceNow across ITSM technology management and core platform capabilities.
- Own platform governance prioritizing enhancements backlog items and operational improvements based on business value risk and user impact.
- Partner with stakeholders technical teams and agile delivery groups to drive adoption resolve complex incidents improve user experience and support continuous platform maturity.
Hiring process
- Apply now
- Selected candidates may be asked to attend some interview steps in person at an RTX office