Service Specialist, Digital Banking
Skills
10-Key TypingActive ListeningComputer LiteracyCustomer ServiceData EntryMathematicsMicrosoft Exchange
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Customer service experience
- Computer literacy
- Data entry proficiency
- Strong active listening skills
- Mathematical aptitude
- 10-key typing skills
- Microsoft Exchange familiarity
Nice to have
- Customer-oriented
- Adaptable
- Thoughtful
- Results-driven
- Innovative
- Collaborative
Day to day
- Provide responsive support for digital banking clients in a fast-paced environment
- Resolve account and service inquiries with accuracy professionalism and care
- Use banking systems and technology to document issues research problems and deliver timely solutions