Remote Service Support Specialist
Skills
Bank ConfirmationBriefingContact CentersContextContinuous ImprovementEasily AdaptableLighting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent required bachelor’s degree a plus
- 3 to 5 years in AV networking or technology integration with remote troubleshooting experience
- Experience in a client-service environment serving high-end clientele call center experience strongly preferred
- Working knowledge of at least one major control platform such as Control4 Savant Crestron URC Josh.ai or Elan Control4 Certification preferred
- Solid networking fundamentals across routing switching and Wi-Fi
- Demonstrated experience owning a service queue including scheduling dispatch coordination and follow-through to closure
- Comfort with CRM-based case management Dynamics 365 a plus and telephony and messaging tools
- Professional phone etiquette strong written communication and ability to handle multiple channels at once
Nice to have
- Strong accountability
- Client-centric mindset
- Proactive problem-solving
- Attention to detail
- Strong organization
- Over-communicator
- Continuous learner
- Adaptable
Day to day
- Serve as the first point of contact for clients experiencing smart space technology issues
- Diagnose and resolve AV networking control lighting and surveillance problems using remote tools
- Own each case from intake through resolution by coordinating work orders scheduling technician handoffs repairs approvals and closeout
- Provide calm clear client support while managing multiple communication channels and keeping Dynamics records accurate
- Proactively monitor alerts and service history to identify needs before clients call and prevent cases from stalling
Hiring process
- Apply with Indeed
- Or apply here
- Complete required fields and submit resume/CV
- Optional cover letter may be included