RRemoteville
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ServiceNow Developer

Skills
Analytical SkillsBusiness RequirementsDocumentationResolving IssuesSOAPServicenowTechnical Documentation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations
  • Experience implementing and supporting ServiceNow ITOM modules
  • Strong understanding of CMDB best practices and ServiceNow Discovery tool
  • Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform
  • Experience with API-based integrations using REST, SOAP, or other web services
  • Solid understanding of ITIL processes and experience with ITIL-aligned implementations
  • ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas
  • Excellent inter-personal skills and the ability to build relationships and manage user expectations
  • Take initiative in problem identification and solution provision
  • Ability and willingness to travel as required
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks, prioritise effectively, and meet project deadlines

Day to day

  • Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements
  • Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform
  • Customise and integrate ServiceNow applications, including Incident, Problem, Change, CMDB, and Request Management
  • Implement and configure ServiceNow ITOM modules to monitor infrastructure and services
  • Integrate ServiceNow with third-party systems to automate operational tasks and processes
  • Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies
  • Troubleshoot and resolve issues related to ServiceNow platform and integrations
  • Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability
  • Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions
  • Create detailed technical documentation including design specifications and user guides
  • Modify existing and configure new functions in line with business requirements
  • Support customers solutions by investigating, reviewing and resolving issues raised
  • Advise our customers on possibilities of automating their existing processes using ServiceNow