Remote ServiceNow Developer Job in UK OneAdvanced

Who you are

• Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations
• Experience implementing and supporting ServiceNow ITOM modules
• Strong understanding of CMDB best practices and ServiceNow Discovery tool
• Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform
• Experience with API-based integrations using REST, SOAP, or other web services
• Solid understanding of ITIL processes and experience with ITIL-aligned implementations
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas
• Excellent inter-personal skills and the ability to build relationships and manage user expectations
• Take initiative in problem identification and solution provision
• Ability and willingness to travel as required
• Excellent verbal and written communication skills
• Ability to manage multiple tasks, prioritise effectively, and meet project deadlines

What the job involves

• Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements
• Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform
• Customise and integrate ServiceNow applications, including Incident, Problem, Change, CMDB, and Request Management
• Implement and configure ServiceNow ITOM modules to monitor infrastructure and services
• Integrate ServiceNow with third-party systems to automate operational tasks and processes
• Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies
• Troubleshoot and resolve issues related to ServiceNow platform and integrations
• Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability
• Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions
• Create detailed technical documentation including design specifications and user guides
• Modify existing and configure new functions in line with business requirements
• Support customers solutions by investigating, reviewing and resolving issues raised
• Advise our customers on possibilities of automating their existing processes using ServiceNow