ServiceNow Pursuit / Pre-Sales Architect Lead
Skills
PresalesPresentation SkillsPresentationsServicenowValue Selling
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10 plus years of ServiceNow architecture design or implementation experience
- 5 to 7 years focused on pre-sales responsibilities
- Strong pre-sales experience with mastery of sales process and value selling
- Experience with large enterprise proposals and large deal construction
- Prior presales experience with an Elite ServiceNow partner or ServiceNow preferred
- Experience developing ServiceNow solutions and technical design documents from business requirements
- Exceptional communication and presentation skills for technical and business concepts
- Ability to build relationships with C level executives and ServiceNow ecosystem stakeholders
- At least two full lifecycle ServiceNow implementations as lead architect
- Hands on experience beyond service management including AI or Agentic AI preferred
- Understanding of ITIL Security or Enterprise Architecture practices
- Preferred experience in US and Canada entities
- Preferred manufacturing retail or public sector experience
- Required ServiceNow certifications across core platform
- ITIL 4 or 5 certification
- Program or project certification including Agile methodologies
- Enterprise Architecture certification
- Security Risk and Compliance or Security Operations certification
Nice to have
- Thought leadership
- Mentorship
- Business acumen
- Cross-functional collaboration
- Enterprise mindset
- Customer influence
Day to day
- Lead ServiceNow pursuit proposals end to end and shape winning pre-sales strategies.
- Architect and design ServiceNow solutions that align with business goals budget constraints and timelines.
- Advise customers and internal teams on value selling business outcomes solution options and proof of concept scope.
- Mentor presales consultants and engineers while improving proposal quality repositories and showcase assets.