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Remote ServiceNow Senior Principal Technical Project Manager Job in UK TTEC Digital

ServiceNow Senior Principal Technical Project Manager TTEC Digital
£140000 - £160000
FacilitationFinancial OversightPresentationsProgram ManagementProject Management SoftwareProject PlansProject TeamsServicenowStakeholder Relations
Expert (9+ years) - 
UK
1700+ employees
Marketplace


Role


Who you are

  • 10+ years of Senior Project/Program Management experience within a consulting environment
  • Demonstrated leadership in managing teams and projects
  • Bachelor's Degree
  • Ability to travel up to 30% subject to current travel policies
  • Excellent communication skills with strong presentation facilitation
  • 5+ years of Agile Scrum ServiceNow project management
  • Extensive knowledge in project management methodologies and tools
  • Subject matter expert in ServiceNow products with ITIL V3 or V4 Foundations Certification

Desirables

  • PMP Certification
  • Proven team player
  • Team builder



What the job involves

  • Direct large complex ServiceNow projects with multiple stakeholders
  • Ensure projects comply with company methodologies
  • Update business stakeholders and publish project status reports
  • Represent projects in governance forums and track milestones
  • Lead client discussions on project plans budget scope schedule and staffing
  • Manage day-to-day project activities and report on status and timelines
  • Oversee project forecasts and financial reporting
  • Collaborate with various disciplines for efficient project completion
  • Evaluate and manage trade-offs between project parameters
  • Build coach and lead project teams to successful outcomes
  • Partner with business sponsors to define success metrics

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Company


Company mission

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.




Company benefits

  • Medical dental vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off



Company values

  • Innovation
  • Empathy
  • Expertise
  • Relationships



Company HQ

Greenwood Village
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