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Arden Resourcing Limited logoArden Resourcing Limited

ServiceNow Technical Architect

Skills
APIBusiness ProcessCustomer RequirementsDatabasesDesign StandardsIT IntegrationIT Service Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in leading large implementations, providing technical governance and design
  • Proven knowledge across multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
  • Experience in other areas of the platform alongside ITSM, these include CSM & FSM
  • ServiceNow Certifications – System Administrator, Certified Implementation Specialist in ITSM and other areas

Day to day

  • Delivering high quality ServiceNow implementations based on business process requirements
  • Ensuring adherence to coding and design standards, and providing technical hand-over documentation
  • Providing technical design authority and mentor more junior members of the team
  • Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
  • Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer