ServiceNow Technical Product Owner
Skills
Computer ScienceAdoptionContinuous ImprovementNegotiationOptimizationProcess OptimizationServicenow
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 5 years hands-on experience as Product Owner Platform Owner or ServiceNow lead
- Proven ServiceNow ITSM implementation experience including Employee Service Centre UI
- Ability to translate business needs into technical requirements with strong analytical and problem-solving skills
- Excellent verbal and written communication skills with ability to influence and negotiate cross-functionally
- Occasional global travel for stakeholder workshops and events up to 15%
- It is a plus to have ServiceNow certifications CSA CIS-ITSM and related credentials
- It is a plus to have experience with Workplace Facilities and Finance service delivery platforms
- It is a plus to have IT transformation experience in complex enterprise environments including AI automation
- It is a plus to have a bachelor’s degree in a related field
- It is a plus to have ITIL v4 Foundation
Nice to have
- Attention to detail
- Cross-functional influence
- Analytical thinking
- Process improvement mindset
- Stakeholder management
Day to day
- Define and execute product strategy and roadmaps for IT Facilities and Finance service management, aligning platform investments with business goals and associate experience.
- Own and prioritise the backlog across agile delivery, translating business needs into clear user stories acceptance criteria and measurable outcomes.
- Partner with senior leaders to drive service transformation process optimisation self-service adoption and operational excellence while advancing AI automation and governance.