Remote ServiceNow Technical Writer
Skills
BusinessEasily AdaptableEnglishRepositoriesService Line PlanningServicenowTechnical Writing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in English Communications Technical Writing Information Technology or a related field
- Minimum 5 years of technical writing experience with direct ServiceNow or comparable ITSM documentation experience
- Strong writing editing and proofreading skills
- Ability to translate complex technical content for varied audiences
- Ability to work independently and manage multiple documentation requests against deadlines
- US Citizen or Lawful Permanent Resident
- Willing and able to obtain and maintain Public Trust Clearance
Nice to have
- Independent
- Detail-oriented
- Collaborative
- Adaptable
- Strong communicator
Day to day
- Develop and maintain ServiceNow documentation including SOPs runbooks knowledge base articles user guides and training materials
- Collaborate with the program team architects and ServiceNow SMEs to document platform administration and daily operational support processes
- Prepare and format program deliverables status reports and CDRLs while maintaining version control and a consistent style tone and format
- Manage the program knowledge management repository and documentation library within ServiceNow and support junior team members as needed
Hiring process
- Click the job link
- Click the blue Apply button
- Upload your resume
- Complete all application steps
- Fully submit the application