RRemoteville

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Site Enablement Specialist

Skills
AcademiesAdoptionAnalytical SkillsBiotechnologyCommunity EngagementData AnalyticsElectronic Data Capture
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in a related field or equivalent practical experience
  • Proven experience in customer support training or consulting roles
  • Strong analytical skills and ability to derive insights from data
  • Excellent communication and interpersonal skills
  • Familiarity with clinical research processes and software solutions preferred
  • Ability to multitask and prioritize in a fast-paced environment

Nice to have

  • Analytical
  • Client-focused
  • Collaborative
  • Training-oriented
  • Detail-oriented
  • Fast-paced environment

Day to day

  • Support Implementation and Customer Success teams to deliver smooth onboarding and ongoing client support
  • Analyze client usage data to uncover underutilization and recommend practical improvements
  • Work directly with clients to troubleshoot issues guide best practices and increase CRIO product adoption
  • Create and deliver live training sessions and record Help Center Academy modules for internal teams and external users
  • Act as a subject matter expert on custom reporting while partnering with sponsors sites and community teams to drive maturation