Social Media Community Manager
Skills
ActingCommunity EngagementGrammarInfluencer MarketingInstagramMarketingMemes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-2 years experience in social media marketing or guest services using multiple social platforms
- Experience working with agencies clients or brands
- Excellent written communication and grammar skills
- Hospitality and guest service mindset with a solutions-based approach
- Quick wit and ability to respond in real time
- Attention to detail and willingness to follow processes and protocols
- High computer competency including Google Docs and MS Office
- Open minded respectful demeanor and inclusive approach
- Ability to quickly learn best practices across social media platforms
- Ability to understand social media trends and translate platform changes into client business impact
- Strong work ethic and self starter mindset
- Marketing experience 1 year required
Nice to have
- Quick wit
- Attention to detail
- Open minded
- Respectful demeanor
- Inclusive approach
- Self starter
- Curious learner
Day to day
- Act as the frontline brand manager across social media platforms, engaging customers and fans in real time.
- Serve as a liaison for brand affiliates by answering questions, offering solutions, mediating guest relations issues, and escalating conversations when needed.
- Deliver community insights that inform content and engagement strategy while collaborating with Account Coordinators to drive engagement and conversion.