What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years of experience in technical support software development or related technical roles
- 4+ years hands-on experience with JavaScript technologies such as JavaScript TypeScript and Node
- Experience with frontend frameworks such as React
- AWS Certified Developer or Solution Architect is a big advantage
- Experience with database troubleshooting and performance tuning such as SQL and MongoDB
- Strong understanding of microservices event-driven architectures serverless and container technologies including Lambda Docker and Kubernetes
- Experience working with large scalable distributed systems
- Ability to debug troubleshoot and resolve complex technical issues
- Strong analytical and debugging skills
- Excellent communication skills across technical and non-technical audiences
- Experience working directly with clients and Client Success teams
- Must work in EST timezone
- Knowledge of mobile apps is an added advantage
Nice to have
- Collaborative
- Passionate
- Analytical
- Detail-oriented
- Client-focused
Day to day
- Provide expert technical support across multiple products while partnering with Client Success and end clients.
- Serve as the primary technical point of contact and diagnose complex issues in web and mobile applications.
- Debug secure RESTful services lead incident response and collaborate with Engineering Product and DevOps to improve reliability.