RRemoteville
WebX Systems Ltd. logoWebX Systems Ltd.

Software Product Support Specialist

Skills
DevopsBusiness EventsDatabasesDefense SectorEnglishISO 27001Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Completed Bachelor’s degree in a relevant discipline
  • Current UK residence and permanent home address in the UK
  • Existing and continuing right to work in the UK without sponsorship
  • Previous experience in technical software support or similar customer-facing technical role
  • Professional proficiency in spoken and written English
  • Familiarity with Azure DevOps Git and Microsoft 365 applications
  • Strong analytical troubleshooting and problem-solving skills
  • Ability to take ownership of customer issues
  • Ability to build professional customer relationships
  • Working understanding of artificial intelligence and large language model concepts
  • Ability to work independently in a fully remote environment during normal UK hours
  • Strong organisational skills and ability to manage competing priorities
  • Willingness and ability to undertake UK and international business travel up to approximately 20%
  • Willingness and ability to undergo lawful background screening security vetting or customer-specific clearance
  • Ability to comply with information security confidentiality data protection and export control requirements

Nice to have

  • Analytical
  • Customer-focused
  • Organised
  • Independent
  • Detail-oriented
  • Collaborative

Day to day

  • Provide hands-on software product support testing installation and training for customers in a fully remote UK team
  • Investigate and resolve customer issues while producing accurate test evidence logs documentation and clear reproduction steps
  • Work closely with engineering customers and internal colleagues to validate releases support deployments and deliver tailored demonstrations and communications

Hiring process

  • Apply through LinkedIn with CV and short note
  • Offer may be subject to right-to-work identity employment history qualification and reference checks
  • May include lawful customer-specific security screening