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ProShip, Inc. logoProShip, Inc.

Software Support Engineer

Skills
Software DevelopmentAnalytical SkillsCustomer SupportEnterprise SoftwareSoftware EngineersSoftware SupportTechnical Documentation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or equivalent experience
  • Proficiency in VB.NET and VB Script
  • Excellent communication skills, both written and verbal
  • Exceptional troubleshooting, problem-solving, and analytical skills
  • Ability to quickly learn industry-specific knowledge and new technologies
  • Basic SQL skills

Nice to have

  • Ambitious
  • Self-motivated
  • Excellent knowledge in VB.NET and VB Script
  • Exceptional troubleshooting
  • Excellent communication skills
  • Analytical skills
  • Basic SQL skills

Day to day

  • Provide Tier 2 and Tier 3 customer support and technical issue resolution
  • Evaluate issues using logical problem-solving techniques and gather necessary technical information
  • Debug, test, and implement customer system modifications including scripting

Hiring process

  • Not provided