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Remote Software Support Engineer Job in United States ProShip, Inc.

Software Support Engineer ProShip, Inc.
Software DevelopmentAnalytical SkillsCustomer SupportEnterprise SoftwareSoftware EngineersSoftware SupportTechnical DocumentationTechnical SupportTroubleshooting
United States


The last shipping software you'll ever need.
140+ employees
LogisticsSaaSShippingSupply Chain


Role


Who you are

  • Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or equivalent experience
  • Proficiency in VB.NET and VB Script
  • Excellent communication skills, both written and verbal
  • Exceptional troubleshooting, problem-solving, and analytical skills
  • Ability to quickly learn industry-specific knowledge and new technologies
  • Basic SQL skills

Desirables

  • Ambitious
  • Self-motivated
  • Excellent knowledge in VB.NET and VB Script
  • Exceptional troubleshooting
  • Excellent communication skills
  • Analytical skills
  • Basic SQL skills



What the job involves

  • Provide Tier 2 and Tier 3 customer support and technical issue resolution
  • Evaluate issues using logical problem-solving techniques and gather necessary technical information
  • Debug, test, and implement customer system modifications including scripting


Application process

  • Not provided

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Company


Company mission

ProShip’s suite of leading multi-carrier shipping software solutions empower businesses of all sizes to simplify parcel and LTL workflows, automate shipping tasks, and take complete control of their shipping strategy. As a premier logistics technology provider exclusively dedicated to shipping software solutions, ProShip is committed to delivering powerful shipping software today and into the future. Trusted by leading brands, ProShip is the last shipping software you'll ever need.




Company benefits

  • Competitive salary and incentive structure
  • Full medical, dental, and vision benefits
  • 401(k) plan
  • 10 paid company holidays
  • Vacation and sick paid time off
  • Stability, Growth, Career Progression



Company values

  • Empowerment
  • Innovation
  • Customer-centric
  • Reliability
  • Compliance



Company HQ

Brookfield
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