RRemoteville
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Software Support Specialist

Skills
Computer ScienceEnglishKeyboardsKnowledge SharingProfessional ServicesSoftware SupportTraining
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 5 years in technical support
  • Proven ability to independently resolve complex cases
  • Advanced troubleshooting on Windows Client and Microsoft Server OS
  • Familiarity with Active Directory Group Policy and TCP/IP networking
  • Strong communication documentation and organizational skills
  • Patience empathy and clear communication in high-stress situations
  • Excellent customer service approach
  • English fluency
  • Bachelor’s Degree preferred

Nice to have

  • Proactive
  • Customer-focused
  • Solution-oriented
  • Highly accountable
  • Detail-oriented
  • Collaborative

Day to day

  • Provide direct technical support to customers, vendors, and resellers through phone and email
  • Own complex support cases from initial troubleshooting through final resolution with clear follow-through
  • Lead technical projects such as server migrations and version rollouts while coordinating with customer IT, Engineering, and Operations teams
  • Create detailed documentation, deliver product training, and contribute to testing and product improvement

Hiring process

  • Submit resume/CV
  • Selected candidates contacted for interview