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ImagineSoftware™ (Technology Partners, LLC) logoImagineSoftware™ (Technology Partners, LLC)

Software Support Specialist

Skills
SQLAnalytical SkillsCustomer SatisfactionMedical BillingSoftware SupportTroubleshootingWritten
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4-year degree preferred
  • Basic SQL skills preferred
  • Familiarity with healthcare/medical billing terminology preferred
  • Motivated, goal-oriented, and persistent personality
  • Personal sense of urgency and willingness to be proactive
  • Analytical and inquisitive with a strong attention to detail
  • Passion to help others and assist clients with software questions and technical troubleshooting
  • Ability to quickly learn and apply new processes and technologies
  • Excellent verbal and written communication skills
  • Ability to handle stressful situations and deadline pressures well
  • Ability to work in a rapidly changing environment
  • Work well in a team environment

Day to day

  • Build genuine relationships with clients while providing solutions independently
  • Manage client requests via on-line ticket queue
  • Learn and grasp complex software and technical concepts quickly within an innovative environment