Software Support Specialist
Skills
Computer ScienceBatch FilesBug TrackingCritical ThinkingCustomer ExperienceInternet ExplorerOracle Database
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Business Applications Computer Science or related field desired
- Computer IT certification a plus or equivalent experience
- At least 2 years of product support experience preferred
- Excellent interpersonal verbal and written communication skills
- Excellent phone and active listening skills
- Strong customer service knowledge and experience
- Ability to resolve escalated technical issues and perform step-by-step troubleshooting
- Thorough knowledge of relevant software applications and equipment
- Positive professional solution-oriented and team-oriented attitude
- Ability to handle interruptions and meet deadlines
- Ability to follow department processes and procedures
- Experience utilizing CRM systems
- Must be currently authorized to work in the United States on a full-time basis
- Must reside in an eligible state for employment
Nice to have
- calm
- professional
- solution-oriented
- enthusiastic
- team-oriented
Day to day
- Provide warm and customized support to customers through phone and email.
- Investigate, troubleshoot, and resolve complex technical incidents using knowledge bases manuals and product knowledge.
- Collaborate with teammates and escalations to document bugs update knowledge resources and ensure timely customer updates.