RemotevilleRemote Software Support Specialist Job in United States VAS
Software Support Specialist VAS
$ -
Customer SatisfactionCustomer SupportHelp Desk SupportProprietary SoftwareTechnical SupportTroubleshootingWritten
United States
At the heart of your dairy.
295+ employees
AgricultureSoftwareData AnalysisSustainability
Role
Who you are
- Bachelor's degree in Dairy Science/Animal Science preferred or equivalent dairy experience
- Intermediate skills with Microsoft products
- Experience with Salesforce or CRM products preferred
- Excellent oral and written communication skills
- Strong multi-tasking skills
- Ability to meet deadlines
- Dairy experience highly preferred
Desirables
- Customer Satisfaction
- Customer Support
- Help Desk Support
- Proprietary Software
- Technical Support
- Troubleshooting
- Written
What the job involves
- Provide help desk support to customers worldwide via telephone, internet, email, and face-to-face meetings.
- Assist with technical problems concerning software and hardware systems.
- Document customer support calls and communication, and apply accurate support time in CRM.
- Train and educate customers in the use of proprietary software and hardware systems.
- Test existing and new software versions to ensure maximum utilization.
- Promote VAS proprietary systems and provide feedback to customers.
Company
Company mission
VAS is the global market leader in connected farm management systems. As the operating system of choice for the most innovative dairies, VAS' software and information solutions help collect and connect a farm's data – from herd management to feed performance, tracking and more. These insights are a source of truth, empowering producers and their trusted advisors to make profit-driven and sustainable management decisions. At the forefront of thought leadership within the dairy industry, VAS is trusted by the producers we serve and the greater dairy community.Company benefits
- Fully remote position
- Standard business hours
- Comprehensive customer service role
- Opportunity to promote VAS proprietary systems
- Engage with a wide range of dairy industry stakeholders
Company values
- Innovation
- Sustainability
- Customer-centricity
- Leadership
- Data-driven decisions