RemotevilleRemote Software Technical Support Engineer Job in United States 3D Systems Corporation
Software Technical Support Engineer 3D Systems Corporation
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3D Modeling Software3D PrintingComputer-Aided EngineeringHelp Desk SupportInterpersonalNetworkingTechnical SupportTroubleshootingWindows Networking
Junior (1-2 years) - Mid-level (3-4 years)
United States
3035+ employees
Artificial IntelligenceManufacturingHealthcareAerospace
Open for applications
Role
Who you are
- Possess a firm grasp of customer service principles and technical support protocols.
- Experience with 3D CAD systems and software troubleshooting required.
- Skill in multi-tasking and handling various technical issues simultaneously in a dynamic environment.
- Strong organisational and effective communication skills are essential.
- Ability to work independently and adapt responses to suit diverse customer tech levels.
Desirables
- 3D CAD
- 3D Printing
- CAE
- CNC
- CAM
What the job involves
- Serve as a dedicated member of the Technical Support team tackling a wide range of software issues.
- Address diverse technical issues involving CAD systems 3D printing and inspection technologies in a clear communicative manner.
- Take charge of customer cases from initiation to resolution maintaining a high level of professionalism and empathy.
- Create helpful content and engage in customer education through online resources and documentation.
Company
Company mission
3D Systems has been a pioneer in 3D printing for over 30 years, providing comprehensive additive manufacturing solutions. The company empowers innovation and transformation in various industries by combining expertise in hardware, software, materials, and services to deliver tailored solutions.Company benefits
- Comprehensive health plans
- Generous parental and bereavement leave
- Hybrid work practices
- Paid volunteer time
- Retirement plan with employer match
Company values
- Innovation
- Reliability
- Collaboration
- Empowerment