Software Technical Support Engineer
Skills
3D Modeling Software3D PrintingComputer-Aided EngineeringHelp Desk SupportInterpersonalNetworkingTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Possess a firm grasp of customer service principles and technical support protocols.
- Experience with 3D CAD systems and software troubleshooting required.
- Skill in multi-tasking and handling various technical issues simultaneously in a dynamic environment.
- Strong organisational and effective communication skills are essential.
- Ability to work independently and adapt responses to suit diverse customer tech levels.
Nice to have
- 3D CAD
- 3D Printing
- CAE
- CNC
- CAM
Day to day
- Serve as a dedicated member of the Technical Support team tackling a wide range of software issues.
- Address diverse technical issues involving CAD systems 3D printing and inspection technologies in a clear communicative manner.
- Take charge of customer cases from initiation to resolution maintaining a high level of professionalism and empathy.
- Create helpful content and engage in customer education through online resources and documentation.