Software Technical Support Engineer
Skills
SQLWeb ApplicationsCritical ThinkingDatabasesEnglishOperating SystemsSQL 2008
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of experience as software support engineer or software engineer (internships count)
- 5+years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications
- Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
- Excellent knowledge of network and related concepts
- Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
- Knowledge of SQL, IIS
- Knowledge of Message Queuing preferred
- Previous experience VMS software preferred
- Advanced English required
- Ability to travel to customer sites in US about 10%
- Ability to work off business hours to address critical matters/situations based on paid on-call support model
- Work effectively in a 100% remote situation
Nice to have
- Critical thinking
- Problem-solving skills
- Knowledge sharing
- Calm and professional demeanor
- Tech-savvy
- Fast learner
- Advanced English
- Ability to travel
- Effective remote worker
Day to day
- Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
- Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
- Document issues and solutions timely and accurately
- Escalate and request assistance from others, as needed
- Share your knowledge with the team
- Enjoy learning about our physical security and enterprise incident management solutions