RRemoteville

How Remoteville checks and expires listings

Onit logoOnit

Solution Engineer I

Skills
Computer ScienceSoftware As A ServiceContinuous ImprovementCustomer ExperienceHealthcareManagement Information SystemsOptimization
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of experience in advanced customer support preferably in a SaaS environment
  • Bachelor’s degree in Computer Science MIS or related discipline or equivalent experience
  • Proficiency in Ruby programming with general to advanced expertise
  • Knowledge of Python and its application in software development and support
  • Prior experience with SaaS implementations and integrations
  • Solid understanding of programming fundamentals including algorithms data structures and coding best practices
  • Ability to quickly understand business requirements and expectations
  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Detail-oriented with strong organizational skills
  • Experience with business process automation or management tools
  • Strong multitasking skills with the ability to prioritize multiple projects
  • Excellent Microsoft Office Suite and documentation proficiency

Nice to have

  • Liquid templating experience
  • Legal industry exposure

Day to day

  • Provide advanced technical support to clients using Onit’s AI-centric legal operations platform
  • Troubleshoot and resolve complex product, integration, and performance issues across the software stack
  • Collaborate with Engineering, Product Management, Global Support, and Professional Services to deliver seamless customer outcomes and improve product functionality