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Solutions Engineer
Skills
ShopifySoftware As A ServiceConsumer BrandingContextCustomer ExperienceMicrosoft SurfacePresales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5+ years as a Solutions Engineer or Sales Engineer in B2B SaaS with ownership of demos and POCs
- Fluency with APIs webhooks and authentication methods
- Comfort reading API docs testing in Postman and judging integration feasibility
- Working knowledge of Shopify and helpdesk tools such as Gorgias Zendesk Kustomer or Dixa
- Breadth across the e-commerce CX stack including returns subscriptions reviews loyalty and post-purchase tools
- Ability to explain AI and technical concepts clearly to non-technical stakeholders
- Experience writing tight SOWs RFP responses and technical handoffs
- Self-direction and ability to prioritize across multiple deals in a fast startup environment
Nice to have
- Customer-obsessed
- Direct communicator
- High ownership
- Startup speed
- Low ego
- Curious
- AI-fluent
Day to day
- Own pre-sales technical discovery and deliver credible live demos tailored to prospect needs and data
- Lead POCs and trials end to end including kickoff integration buildout QA troubleshooting and final readout
- Build maintain and improve demo environments assets integrations and post-sales workflows across customer accounts