Solutions Support Engineer
Skills
Computer ScienceDevopsCommandDatabasesDebugging CodeDomain Name SystemHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Computer Science Cybersecurity Engineering Mathematics Information Systems or equivalent experience and certifications
- 2+ years of hands-on technical experience in customer support technical support system administration or related customer-facing role
- 1+ year of experience with cloud technologies such as Azure AWS or GCP
- Experience reading or debugging code in Java Python Shell JavaScript or JSON
- Proficiency with command-line tools and Linux operating systems
- Experience with Kubernetes virtualization hybrid cloud cloud identity and security systems monitoring logging and storage
- Familiarity with security frameworks or tools
- Excellent organizational and project management skills
- Fast learner with natural curiosity and a love of technology
Nice to have
- DevOps experience
- REST APIs or GraphQL
- Basic web technologies
- Networking fundamentals
- Relational databases
Day to day
- Provide outstanding technical support for customers using the Wiz product, resolving issues with debugging, networking, system administration, and clear collaboration
- Own customer technical cases from diagnosis through resolution, escalating appropriately when issues require deeper technical or strategic involvement
- Create and maintain scalable support solutions through automation, coding, scripting, and incident coordination while improving documentation