Specialist I, Technical Support - Terminal
Skills
TrainingCustomer SupportGeneral AdministrationMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience with technical support
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Effective administration planning and organisational skills
- High attention to detail and accuracy
- Ability to work in a fast-paced environment
- Strong computer literacy including Word Excel and Outlook
Nice to have
- Customer-focused
- Detail-oriented
- Self-motivated
- Team-oriented
- Fast-paced
Day to day
- Serve as the first point of contact for merchants needing terminal support and technical assistance
- Handle technical enquiries orders and general administration promptly and accurately through email and telephone
- Guide customers to become more self-sufficient by explaining products clearly and resolving issues effectively
- Work closely with internal teams to ensure customer expectations are met and support remains high quality