Specialist I, Technical Support - Terminal
Skills
TrainingCustomer SupportGeneral AdministrationMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience with technical support
- Ability to work independently and as part of a team
- Strong written and verbal communication skills
- Effective administration planning and organisational skills
- High attention to detail and accuracy
- Ability to work in a fast-paced environment
- Strong computer literacy including Microsoft Word Excel and Outlook
Nice to have
- Customer-focused
- Self-motivated
- Detail-oriented
- Organised
- Adaptable
- Team-oriented
Day to day
- Serve as the first point of contact for merchants needing terminal support
- Deliver timely and accurate technical assistance by email and telephone
- Handle technical enquiries orders and general administration while keeping customers informed and supported
- Coach merchants to become more self-sufficient and liaise with internal teams to resolve issues effectively