Remote Specialist, Implementation Job in United States Tebra

Who you are

• 1-2 years of customer-facing experience leading or supporting implementations of software solutions
• Experience in SaaS environments in a project coordinator or customer success role a plus
• Strong analytical skills project management or project coordinator background
• Excellent communication skills
• Good negotiation conflict resolution and influencing skills
• Strong multi-tasking results-oriented skills
• Ability to work in a fast-paced environment

What the job involves

• Own end-to-end onboarding experience for new customers leading a series of milestone onboarding calls over a 60-day period
• Embrace a sense of ownership over the customer’s experience and success in their first days
• Deliver world-class customer service creating engaging and energetic momentum with customers
• Provide timely communication to assigned customers and internal teams including email phone and scheduling calls
• Set proper partnership expectations regarding timeline points of contact how to receive help
• Gather requirements contact information & preferences value drivers and other preferences relevant to product mix purchased
• Identify potential areas of risk if expectations are not aligned escalate accordingly
• Guide customers through relevant self-paced and instructor-led training sessions providing hands-on training where appropriate
• Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation
• Effectively collaborate internally to leverage resources to ensure each customer’s success
• Demonstrate exceptional problem solving and ability to navigate customer concerns
• Be a product expert and clearly communicate the value of the Tebra product to address all customer needs

Application process

• Official email or application portal
• No social media or text
• No instant messaging interviews