The only complete EHR for independent practices. Enhance patient experiences, streamline care delivery, and simplify payments with our all-in-one healthcare platform. Your partner in practice excellence. #Tebra

Tebra

 Own end-to-end onboarding experience for new customers leading a series of milestone onboarding calls over a 60-day period.  Embrace a sense of ownership over the customer’s experience and success in their first days.  Deliver world-class customer service creating engaging and energetic momentum with customers.  Provide timely communication to assigned customers and internal teams including email phone and scheduling calls.  Set proper partnership expectations regarding timeline points of contact how to receive help.  Gather requirements contact information &amp; preferences value drivers and other preferences relevant to product mix purchased.  Identify potential areas of risk if expectations are not aligned escalate accordingly.  Guide customers through relevant self-paced and instructor-led training sessions providing hands-on training where appropriate.  Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation.  Effectively collaborate internally to leverage resources to ensure each customer’s success.  Demonstrate exceptional problem solving and ability to navigate customer concerns.  Be a product expert and clearly communicate the value of the Tebra product to address all customer needs. 

Remote Specialist, Implementation, United States

Grow your practice — not your workload. #Tebra

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