Four plus years experience in the Property and Casualty insurance industry (Non-Standard Preferred)
Knowledge of Insurance industry and claims handling trends compliance and law
Expertise in technical knowledge of Property and Casualty claim handling
Supervisor or management experience preferred
Thorough knowledge of Aspires’ best practices and claim processes
Excellent interpersonal written and verbal communication and problem-resolution skills
Proficient information systems understanding and skills including Microsoft Office programs and the internet
Ability to dissect QA data elements identify root causes/trends and quantify the “cost of non-compliance”
Ability to provide consultation and expert advice to management
Ability to excel independently and in a team environment
Must be a self-starter and have the ability to work independently
Must be able to effectively manage time projects and resources
Must have a clear understanding of insurance industry practices standards and terminology
Experience handling subrogation property damage and injury claims is required
Must be able to pass a background check
Must have the ability to work in a high-volume fast-paced environment while managing multiple priorities
Must have a disciplined approach to all job-related activities
Must have a solid foundation of personal organization sound decision-making and analytical skills and strong interpersonal and customer service skills
What the job involves
The Sr. Claims Quality Assurance Analyst will serve as an integral role within the claim’s organization, helping to drive operational efficiencies and improve claim handling by providing insights regarding claim handling, compliance, and customer service.
The Analyst is responsible for working collaboratively with members of the claims department and management across the organization while continuously supporting the improvement of the technical quality of the claims product while measuring compliance through the completion of quality reviews.
The Analyst will partner with various levels of claims management to analyze and communicate findings, recommend solutions, and assist in the development of meaningful action plans.
Aspire General Insurance Company is dedicated to providing affordable specialty auto coverage to drivers while maintaining outstanding customer service. With over 100 years of combined management experience, Aspire manages all facets of the insurance process, including sales, customer service, billing, and claims handling, through its affiliated general agent, Aspire General Insurance Services LLC.