Sr. Content Designer - Knowledge Base
Skills
Constructive FeedbackContent ManagementContent StrategyFigmaModeling And SimulationPresentationsPrototyping
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Develop expert knowledge of users and product challenges
- Balance empathy, logic, and data for content decisions
- Develop a system of reusable content for training and support
- Craft and maintain clear, easy-to-follow help articles and guides
- Collaborate with and influence cross–functional teams
- Facilitate productive meetings, working sessions, and workshops
- Share and solicit feedback regularly
- Mentor content designers and participate in content reviews
- Improve design consistency and contribute to content standards
- Learn and gain expertise in design and operational tools
- 3+ years in content strategy for knowledge base
- Showcase portfolio with writing samples
- Experience developing and maintaining content system or style guide
- High emotional intelligence
- Exceptional writing, collaboration, communication, and presentation skills
- Familiarity with Zendesk, Confluence, and Jira
- Experience with design and prototyping tools like Figma
Nice to have
- High emotional intelligence
- Exceptional writing skills
- Collaboration
- Communication
- Experience with Figma
- Experience with Zendesk
- Experience with Confluence
- Experience with Jira
Day to day
- Shape the future of help and training at Addepar
- Work alongside content designers, product designers, and user researchers
- Redesign our knowledge base and in-app experiences
- Create a library of guides, courses, and how-to articles
- Develop templates and processes that scale.
Hiring process
- Formal interview process
- Provide writing samples
- Potential remote interviews