Remote Sr. Content Designer - Knowledge Base Job in UK Addepar

Who you are

• Develop expert knowledge of users and product challenges
• Balance empathy, logic, and data for content decisions
• Develop a system of reusable content for training and support
• Craft and maintain clear, easy-to-follow help articles and guides
• Collaborate with and influence cross–functional teams
• Facilitate productive meetings, working sessions, and workshops
• Share and solicit feedback regularly
• Mentor content designers and participate in content reviews
• Improve design consistency and contribute to content standards
• Learn and gain expertise in design and operational tools
• 3+ years in content strategy for knowledge base
• Showcase portfolio with writing samples
• Experience developing and maintaining content system or style guide
• High emotional intelligence
• Exceptional writing, collaboration, communication, and presentation skills
• Familiarity with Zendesk, Confluence, and Jira
• Experience with design and prototyping tools like Figma

Desirables

• High emotional intelligence
• Exceptional writing skills
• Collaboration
• Communication
• Experience with Figma
• Experience with Zendesk
• Experience with Confluence
• Experience with Jira

What the job involves

• Shape the future of help and training at Addepar
• Work alongside content designers, product designers, and user researchers
• Redesign our knowledge base and in-app experiences
• Create a library of guides, courses, and how-to articles
• Develop templates and processes that scale.

Application process

• Formal interview process
• Provide writing samples
• Potential remote interviews