Sr Customer Success Specialist
Skills
AnalyticsBusiness IntelligenceCisco Advanced Malware ProtectionCustomer SuccessData AnalyticsImport OperationsLaw Enforcement
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree
- 5+ years of similar experience
- Comfortable analyzing data in Excel and presenting in PowerPoint
- Strong problem-solving ability
- Exceptional logic skills and attention to detail
- Comfortable presenting insights internally and externally
- Able to build trust quickly
- Ability to stay focused and organized across multiple projects
- Ability to manage large accounts with 50-100 site locations
- Exceptional writing and communication skills
- Experience working under pressure with multiple stakeholders
- Comfortable leading training sessions large meetings and difficult conversations
- Experience leading people and processes in account management or business analysis
Nice to have
- Consulting background
- SQL
- Power BI experience
- Advanced degree
- Relevant certifications
Day to day
- Lead and mentor junior customer success specialists while serving as a trusted subject matter expert for complex client challenges
- Build strong relationships with enterprise customers, manage onboarding plans, and coordinate data preparation, platform setup, and training across key stakeholder groups
- Own ongoing account management, go-live support, escalations, and customer communications while proactively identifying opportunities for improvement, growth, and advocacy