How Remoteville checks and expires listings
Sr Director of Customer Engagement and Delivery
Skills
AdoptionAnalytical SkillsContinuous ImprovementCustomer Relationship ManagementDifferentiationIT EscalationOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in a relevant field
- 12+ years leading complex DoD or federal IT programs
- 5+ years in program or delivery management PMO or operations leadership
- Demonstrated success standing up or reforming program processes quality systems and delivery governance on a complex multi-workstream program
Nice to have
- Customer-focused
- Process-oriented
- Quality-driven
- Collaborative
- Strategic thinker
Day to day
- Lead process discipline and delivery governance across all task delivery lines supporting PEO C2IN under the Maverick program.
- Build trusted customer relationships and manage regular engagement touchpoints to improve satisfaction and formal acceptance of work products.
- Stand up quality assurance controls that review deliverables for timeliness quality and rigor before Government delivery.
- Partner with program leadership chief engineer business development and capture teams to strengthen past performance and support recompete success.