Sr Director of Customer Engagement and Delivery
Skills
AdoptionAnalytical SkillsContinuous ImprovementCustomer Relationship ManagementDifferentiationIT EscalationOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in a relevant field
- 12+ years leading complex DoD or federal IT programs
- 5+ years in program or delivery management PMO or operations leadership
- Demonstrated success standing up or reforming program processes quality systems and delivery governance on a complex multi-workstream program
Nice to have
- Customer-focused
- Process-oriented
- Quality-driven
- Collaborative
- Strategic thinker
Day to day
- Lead process discipline and delivery governance across all task delivery lines supporting PEO C2IN under the Maverick program.
- Build trusted customer relationships and manage regular engagement touchpoints to improve satisfaction and formal acceptance of work products.
- Stand up quality assurance controls that review deliverables for timeliness quality and rigor before Government delivery.
- Partner with program leadership chief engineer business development and capture teams to strengthen past performance and support recompete success.