RemotevilleRemote Sr. IT Support Analyst Job in Missouri, United States Mutual of Omaha Mortgage
Sr. IT Support Analyst Mutual of Omaha Mortgage
$ -
Computer HardwareDomain Name SystemDynamic Host Configuration ProtocolInternet Protocol SuiteLAN-WANLocal Area NetworkPeripheralsTransmission Control ProtocolUser Administration
Mid-level (3-4 years)
MissouriUnited States
Your Trusted Mortgage Advisor | NMLS#1025894
905+ employees
Financial servicesLendingB2CReal Estate
Open for applications
Role
Who you are
- Basic understanding of network concepts including TCP/IP LAN/WAN DHCP DNS technologies
- Act as escalation point for junior analysts
- Direct unresolved issues to next level of support
- Work alongside senior team members to ensure stable and secure systems
- Suggest possible procedural improvements
- Record events and problem resolutions in the ticketing system
Desirables
- Experience with Microsoft cloud platforms
- Experience with ticketing system administration
- Experience with remote support applications
- Experience with Mac OS support
What the job involves
- Serve as first contact for technical assistance via phone or email
- Resolve support tickets from printer issues to email and Office issues
- Perform remote troubleshooting through diagnostics and customer guidance
Company
Company mission
Mutual of Omaha Mortgage, a division of the Fortune 500 company Mutual of Omaha, is dedicated to offering comprehensive mortgage and financial services. Known for an enduring legacy of customer care spanning over 100 years, the organization employs state-of-the-art technology and superior operational support to ensure an efficient loan process. We provide a wide range of lending products, committed to benefiting both customers and employees through responsible practices and a collaborative environment.Company benefits
- Medical, Dental, Vision insurance
- 401K employer match
- Free Legal Services
Company values
- Customer Care
- Innovation
- Responsibility
- Collaboration
- Efficiency
- Integrity