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Mutual of Omaha Mortgage logoMutual of Omaha Mortgage

Sr. IT Support Analyst

Skills
Computer HardwareDomain Name SystemDynamic Host Configuration ProtocolInternet Protocol SuiteLAN-WANLocal Area NetworkPeripherals
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Basic understanding of network concepts including TCP/IP LAN/WAN DHCP DNS technologies
  • Act as escalation point for junior analysts
  • Direct unresolved issues to next level of support
  • Work alongside senior team members to ensure stable and secure systems
  • Suggest possible procedural improvements
  • Record events and problem resolutions in the ticketing system

Nice to have

  • Experience with Microsoft cloud platforms
  • Experience with ticketing system administration
  • Experience with remote support applications
  • Experience with Mac OS support

Day to day

  • Serve as first contact for technical assistance via phone or email
  • Resolve support tickets from printer issues to email and Office issues
  • Perform remote troubleshooting through diagnostics and customer guidance