Oak Street Health is a network of value-based primary care centers serving older adults on Medicare. Since 2012, we’ve been rebuilding healthcare to focus on personalized preventive care.

Our value-based care model enables doctors to spend more time on what matters most: building meaningful relationships with patients. Each provider works closely with a care team that includes social workers, mental health professionals, and others to support every part of a patient’s health.

Now part of CVS Health®, Oak Street Health is expanding access to high-quality primary care in the communities that need it most. We currently operate more than 230 centers across 27 states and are the only primary care provider to carry the AARP name.

Learn more at oakstreethealth.com.

Oak Street Health, part of CVS Health

Oak Street Health, part of CVS Health, is a network of value-based primary care centers for older adults on Medicare.

Location: Remote 
Company DescriptionOak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit  http://www.oakstreethealth.com. Role Description:
As a Sr. Manager, Growth you will play a critical role in supporting our Oak Street Health patients, providers and business by leveraging analytics and strategic thinking to accelerate the growth of Oak Street Health by driving improvements across the Growth organization. This is an opportunity to partner across the organization to identify data-backed solutions to key pain points, as well as develop and help implement creative initiatives that will drive OSH’s rapid growth. This is a high-profile role with regular visibility to the Chief Growth Officer. The role will report to the Lead Director of Sales Excellence.
Core Responsibilities:
Lead a growing team of Sr. Associates and Analysts to Perform data / analytics to inform decision-making and ensure smooth operations within the Sales Call CenterOwn forward key initiatives to improve velocity of growth and/or ROI of acquisition spendCollaborate with growth leaders to develop and maintain daily / weekly / monthly reporting, driving insights and action items to improve performanceCollaborate with Product, IT, Telephony and Workforce management to ensure smooth operations for the Sales Call CenterDevelop materials and lead discussions with relevant organizational leadersOther strategic / analytical priorities, as determined by Lead Director of Sales ExcellenceOther duties as assigned
What are we looking for?
We’re looking for a motivated professional with:Bachelor’s degree, preferably with a quantitative major (e.g., Business, STEM, economics, statistics)Minimum of 5 years of experience leading operations in a sales call centerAnalytical and strategic thinker who is intellectually curiousStrong written and verbal communication skills; ability to influence decision-making at many levels of leadershipEffective and flexible team player with demonstrated success in a fast-paced environment; ability to work across a variety of teams to drive initiatives forwardDemonstrated attention to detail and experience leveraging data / analytics to solve problemsInterest, experience, and/or passion for healthcare and value-based care; experience with sales organizations or call centers a plus but not requiredProficient in Excel, Powerpoint; experience with Dataiku, SQL or other programming languages a plusUS work authorizationSomeone who embodies being “Oaky”
Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 230 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Sr. Manage, Sales Call Center Operations

What the job involves