Sr. Manager of Enablement
Skills
AcademiesCoachingContact CentersDashboardsHealthcareInstructional DesignLeadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in learning and development quality assurance or workforce performance leadership
- Experience building structured programs from the ground up
- Experience leading or designing QA frameworks with measurable KPIs
- Ability to tie training programs to performance outcomes
- Experience leading managers or senior ICs
- Strong data fluency and comfort building or interpreting performance dashboards
Nice to have
- Healthcare operations experience
- Telehealth experience
- Adult learning theory
- Instructional design background
- Lean Six Sigma training
- Competency-based programs
- AI-driven learning tools
- High-growth startup experience
Day to day
- Build and scale a structured onboarding academy and ongoing skill-development curriculum for Care Coordination.
- Design a continuous training program with measurable information retention and competency-based progression.
- Own a modernized QA framework with clear KPIs and dashboards, turning audit findings into targeted coaching and proactive quality improvement.