Sr Product Manager
Skills
Software As A ServiceAdoptionBusiness TravelCustomer Advisory BoardsCustomer SuccessEmployee Assistance ProgramsExpense Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years of product management experience ideally in B2B SaaS fintech or payments
- Demonstrated ability to lead cross-functional initiatives from ambiguity through delivery
- Strong analytical skills with hands-on experience using dashboards or reporting tools
- Track record of resolving complex customer issues and improving products or processes
- Excellent written and verbal communication skills
- Collaborative roll up your sleeves mindset with sound judgment
- Comfort operating with incomplete information and shifting priorities
Nice to have
- Curious
- Collaborative
- Analytical
- Adaptable
- Customer-focused
Day to day
- Lead product design and requirements for complex cross-functional initiatives, partnering with Engineering UX Platform and Success teams to align scope dependencies and delivery approach
- Build and maintain reporting and dashboards that provide clear visibility into product adoption usage and customer health for internal teams
- Act as a go-to subject matter expert for customer escalations diagnose issues with Support Services and Engineering and drive durable resolutions
- Translate customer feedback and usage data into prioritized product requirements conduct market analysis and represent the product in customer-facing settings