Sr. Product Manager
Skills
Chiller SystemsEmergency Medical ServicesEmployee Assistance ProgramsFacility ManagementInteractive ApplicationsLightingLonworks
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in mechanical engineering HVAC/R Engineering Facilities Management Building Science or closely related technical discipline
- 8+ years of hands-on experience in HVAC/R system design installation or service commercial facility management and maintenance operations building automation systems or asset lifecycle management for energy-intensive equipment
- 3+ years in Product Management Solution Engineering Technical Product Owner or equivalent role
- Demonstrated experience collecting user needs developing product requirements user stories or technical specifications that were successfully built and shipped
- Deep understanding of multi-site facility management teams in-house technicians and third-party service contractors including dispatch workflows work order management preventive maintenance and capital planning cycles
- Strong working knowledge of commercial HVAC systems refrigeration systems and/or lighting controls
- Familiarity with fault detection and diagnostics condition-based maintenance and asset health scoring methodologies
- Understanding of building automation protocols such as BACnet Modbus and LonWorks and how telemetry data flows from field devices to analytics platforms
- Exposure to CMMS/FSM platforms and how they integrate into broader facility operations
- Exceptional ability to translate technical domain knowledge into clear structured product requirements for non-domain audiences
- Strong written and verbal communication skills
- Collaborative mindset with a bias toward action and iteration
- Genuine curiosity and passion for improving how buildings are managed and how technicians do their work
Nice to have
- Technical subject matter expert
- Customer discovery oriented
- Cross-functional collaborator
- Action oriented
- Curious mindset
- Commercially minded
Day to day
- Serve as the internal subject matter expert on commercial HVAC and refrigeration systems facility management operations and maintenance workflows.
- Develop detailed engineering-ready product requirements for HVAC IQ and Technician View including health scoring capital planning asset diagnostics and mobile-first troubleshooting.
- Translate complex domain knowledge into clear use cases user stories acceptance criteria and validated data and UI/UX needs that Engineering can build against.
- Engage customers and internal stakeholders through discovery interviews site visits ride-alongs and shadowing to uncover workflow gaps and product opportunities.
- Collaborate cross-functionally with Engineering Operations Sales Solutions Architecture and Data Science to shape credible positioning pilot support and RFP responses.