RRemoteville
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Sr. Service Designer / UX Researcher

Skills
AdoptionArtifactsContextContinuous ImprovementData AnalyticsDevsecopsInterest Rates
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in a relevant field plus at least eight years of experience in service design UX research or human-centered design
  • Experience designing intuitive accessible and production-ready experiences for complex multi-step workflows
  • Demonstrated ability to reduce task friction error rates and avoidable support contacts through measurable design improvements
  • Strong capability designing responsive digital experiences and system-driven UI behavior with engineering teams
  • Experience incorporating regulatory accessibility and secure interaction requirements into design artifacts
  • Expertise in contextual inquiry usability testing journey mapping service blueprinting and synthesis of findings
  • Experience conducting research with technical users developers or platform/tool users
  • Ability to translate research into prioritized backlog items high-fidelity prototypes specifications and design documentation
  • Proficiency in Figma Miro or FigJam or equivalent tools
  • Familiarity with developer tools and environments such as CI/CD pipelines portals and documentation systems
  • Strong communication skills for technical and non-technical stakeholders
  • U.S. citizenship required and ability to obtain and maintain a Tier 4 High Risk Public Trust security clearance
  • Located in Washington DC metro area with ability to travel to downtown DC occasionally

Nice to have

  • Developer experience
  • Internal tooling
  • Platform as product
  • Federal design standards
  • FedRAMP familiarity
  • FISMA familiarity
  • DevSecOps concepts
  • Agile platform engineering
  • Department of Education experience

Day to day

  • Map the end-to-end developer journey from access request through first production deploy to find friction points
  • Plan and run sprint-cadence research with engineering teams using contextual inquiry usability testing interviews and behavioral analytics
  • Synthesize qualitative and quantitative findings into actionable insights and translate them into prioritized backlog items
  • Design service blueprints interaction patterns user flows and high-fidelity prototypes for developer-facing products

Hiring process

  • Include a portfolio link with the application