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The Wendy's Company logoThe Wendy's Company

Sr Specialist - IT Restaurant Service Delivery

Skills
Information TechnologyAttention To DetailBusiness ReviewsHelp Desk SupportNegotiationPresentationsService Improvement
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelors Degree
  • 2+ years of customer relations or account management experience preferred
  • Ability to work under pressure
  • Solid organizational and time-management skills
  • Proven ability to manage multiple projects at a time while paying attention to detail
  • Excellent verbal and written communications, listening, presentation and interpersonal skills
  • Ability to communicate, present and influence at all levels of an organization, including executive and C-level.

Day to day

  • Maintain Wendy’s relationship with field leadership and franchisees to ensure the mutual success of the partnership.
  • Assist in converting restaurant technical support to Wendy’s Restaurant Technical Support Center.
  • Work with assigned franchisees/customers and WRTSC to ensure a positive customer service experience, maintaining regular communication.